Privacy Policy

At Panthère Couture, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our official online store at www.panthèrecouture.com.

This policy does not apply to third-party services or websites not managed or controlled by Pantherecouture.com. For any privacy concerns, you may contact us at:

support@pantherecouture.com

Our Commitment to Privacy

We want you to feel secure and informed while exploring our brand, sharing your details, or making purchases with us. This document clarifies what data we collect, how we use it, and how you can control your information.

Information We Collect

We collect the following types of information:

1. Personal Information
  • Name, email ID, phone number
  • Billing and shipping address
  • Date of birth, gender, interests, and occupation
  • Style preferences, wish list items, and purchase history
2. Technical Information
  • IP address, browser type, OS, device ID
  • Cookies, session logs, and server analytics
3. Engagement Data
  • Pages viewed, links clicked, products added to cart or wishlist
  • Participation in contests, offers, or surveys
  • Reviews and messages submitted through forms

Note: We do not store or access your complete credit/debit card details. Payments are processed securely by authorized third-party gateways. All sensitive data is encrypted using SSL.

When We Collect Information

We collect information when you:

  • Register or place an order
  • Subscribe to our newsletter or submit a contact form
  • Browse or interact with our website
  • Engage in promotions, contests, or surveys
  • Contact our support team

Even as a guest user, some data like name, email, address, and contact number may be collected to process your order and assist you.

How We Use Your Information

Your data helps us to:

  • Process and fulfill your orders
  • Communicate important updates, order tracking, and confirmations
  • Share curated product launches, early drops, and journal content
  • Personalize your shopping experience
  • Handle returns, refunds, or customer queries
  • Improve our services based on behavioral trends and preferences
  • Comply with legal obligations

Payment and Security

We offer secure online payment options via trusted gateways (e.g., Razorpay, Stripe). These gateways use SSL encryption and industry-grade security measures.

Your card data is not stored or processed on Pantherecouture.com. At no point do we access your full card number, CVV, or passwords.

Cookies and Tracking

Our site uses cookies to:

  • Store session and cart data
  • Personalize your experience
  • Track usage and performance for optimization
  • Authenticate your login and ensure secure navigation

You can manage or disable cookies through your browser settings, but this may affect some website functions.

Email & Communication Preferences

Once registered, you may receive:

  • Order-related updates
  • Newsletters, exclusive drops, or styling content (if opted in)
  • Reminders, product alerts, or event invitations

You may opt out of promotional emails at any time via the "Unsubscribe" link.

Transactional emails and service updates are not subject to opt-out.

Sharing Your Information

We do not sell or rent your personal data. We only share limited, necessary information with:

  • Payment gateways (to complete transactions)
  • Delivery partners (for shipment)
  • CRM and email service tools (to improve service)
  • Legal authorities if required by law

These partners are obligated to maintain strict confidentiality.

Security Measures

We follow industry standards to protect your data:

  • SSL encryption for all sensitive transmissions
  • Password-protected servers
  • Access control within our team
  • Continuous monitoring of threats and vulnerabilities

While we strive to safeguard your information, no method is 100% secure. By using our website, you acknowledge this risk.

Your Rights & Choices

You may:

  • Access, update, or correct your personal data
  • Request deletion of your account
  • Opt out of non-essential communications
  • Control cookie usage via browser

To request any of the above, email us at support@pantherecouture.com with your registered email ID.

Account Termination & Data Retention

You may close your Panthère account at any time by writing to support@pantherecouture.com with the subject line:

"Please close my Panthère account."

We will deactivate your account within 2 working days. Some data may remain archived as required by law.

External Links Disclaimer

2We may link to third-party sites (e.g., payment gateways, shipping partners, articles). We are not responsible for their content or privacy practices.

We recommend reviewing the privacy policies of any external website you visit.

Changes to this Policy

We reserve the right to update or modify this policy at any time. Updates will be posted on this page with the date of revision. Major changes may also be communicated via email.

Please check this page periodically to stay informed.

Contact Information

House of Panthère Couture Private Limited
+91 90000 50139
Email: support@pantherecouture.com